If you are not completely satisfied, please contact us and we will make every effort to make things right. Please review our return and exchange policy to ensure smooth transactions on both ends.
If you wish to return an item, you have 10 days from receipt of your order to return the item(s). Items sent in for a return must be in the same condition that they were shipped in. A full refund minus shipping will be made in the same manner as the order was paid for. All returns must be accompanied by the sales receipt or copy. Please also include the reason why you are returning the item. Return shipping is to be paid by the purchaser unless a mistake was made on our end during packing.
*The Quonset Hut does NOT issue refunds for returned surplus items (i.e. - items sold in used condition). Only exchanges will be permitted.
For exchanges, you have 10 days from the receipt of your order to return the item(s). Items sent in for exchange must be in the same condition that they were shipped to you. We will not accept items for exchange if they have been washed (applies to new items), are covered in pet hair, smell of cigarette smoke, etc. If you are returning the item as a result of a mistake that was made in packing the order, The Quonset Hut will cover the cost of return shipping. If you are exchanging the item because you ordered the wrong size/color or would like to exchange for a different size/color, you will be responsible for the shipping cost on your exchanged items. If you paid by credit card, we will charge the return shipping to the card on file.